CUSTOMER CARE
Our team is ready to answer your questions. Check out below
Have any questions or concerns?
We’re always ready to help!
Call us at
018-2189897 / 014-7247794
or send us an email to:
RETURNS
follow these steps if you would like to return your items
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contact our team through whatsapp or email.
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wait for our confirmation
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pack your item.
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deliver through PosLaju only.
FAQ
Do you provide International delivery?
International shipment is not available at IAconcept at the moment.
How do I return an item?
Follow the steps provided at the above or contact our team through whatsapp or email.
What is your returns policy?
our return policy are only applicable for defective and damaged items. Return your items within 4 days after receiving your products. The item must be in UNWORN, UNWASHED, UNALTERED, UNSCENTED condition.
How do I track my order?
After making a payment, delivery process will be updated through customer's whatsapp or email. Each customer will be given a tracking number to check their delivery status form selected courier's company.
How can I contact your couriers?
use the tracking number given by us to check your delivery status. Go to :
http://www.poslaju.com.my/track-trace/
https://www.skynetworldwide.com/services/track-and-trace/
I ordered multiple items, but why did I receive only one email and one tracking number?
Products may be shipped from various facilities and therefore may arrive at different times. Also, note that if you have ordered several items, these may be shipped separately. you will receive individual emails with the tracking number for the different shipments in the order.